Shipping & Returns
Generally delivery time is 7-20 business days. Orders will be shipped out within 48hours, once your order has been shipped, our customer service will send mail with tracking numbers to you. If you didn't get any info's about your order, please feel free contact our customer service. We will check it.
Country | Delivery Time | Track Link |
USA, Canada | 15-25 days | https://www.canadapost.ca |
Australia | 10-15 days | https://auspost.com.au |
New Zealand | 12-20 days | https://www.nzpost.co.nz |
United Kingdom | 20-30 days | http://www.postoffice.co.uk |
Spain, Italy | 15-30 days | http://www.17track.net/en |
Common track link: http://www.17track.net/en
Orders may be delayed for reasons:
1. Your shipping addresses is incorrect or missing a telephone number.
2. Product current is out of stock.
3. Order is pending a credit approval and verification.
Return and Exchange Policy
As a wholesaler and retailer, it's our business to maintain long time business relationship with clients.
Hope you can understand that we only accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged items
3. Dissatisfaction
About "Dissatisfaction", we allow to exchange and return within 7 days, but we do not bear the return shipping fee. Once we got the package you return, a full refund will be credited to your card.
Cancel Order Policy
If you want to cancel your order, please contact our customer service after you order within 24 hours, before item don't ship. So sorry that we can't cancel order once ship them out. If you insist to cancel your order, please observe our return policy. 30% non-refundable credit card charge is deducted from the credit amount.
Attention:
1. All exchange or return products, must keep their original condition not worn, altered or washed, with all tags attached.
2. You must contact us customer service within 7 days when you receive your item.
Hope we can understand each other. Any questions please mail us; we will attend to any matters and work together with you to resolve it.